Phone System

Installing OSDM Software

Please follow these simple instructions to show you how to install OSDM Software: 1. Login with your user name and password, if you don’t have login details you can register and you’ll get an email with your password. 2. Go to home page and you’ll see Download Software section. 3. Download Samsung Device Manager Software […]


Voicemail key in Key Programming

Please follow these simple instructions to show you how to create a voicemail key in Key Programming: 1.  To set up a feature code for your phone system you’ll need to logon to your Samsung DM Tool. 2.  Click on the DM Tool and login using the username and password given by the Technician upon installation. 3.  You’ll now […]


Direct Station key in Key Programming

Please follow these simple instructions to show you how to create a direct station key in Key Programming: 1.  To set up a feature code for your phone system you’ll need to logon to your Samsung DM Tool. 2.  Click on the DM Tool and login using the username and password given by the Technician upon installation. […]


Swap the ring plan via the Samsung handset

Please follow these simple instructions to swap the ring plan in your Samsung Business Phone System: 1.  To swap the ring plan you’ll need to logon to your Samsung DM Tool. 2.  Click on the DM Tool and login using the username and password given by the Technician upon installation. 3.  You’ll now need to navigate to section 4 Group & […]


How To Set Up Silent Monitoring

Please follow these simple instructions to set up the barge feature in your Samsung Business Phone System: 1.  To set up the barge feature code for your phone system you’ll need to logon to your Samsung DM Tool. 2.  Click on the DM Tool and login using the username and password given by the Technician upon installation. 3.  The first you […]


Swapping extensions using the DM Tool

Please follow these simple instructions to swap extensions using the DM Tool in your Samsung Business Phone System: 1.  Logon to the DM Tool using the username and password given by the Technician upon installation. 2.  Click on 2 – Configuration, then 2.8 Numbering Plan, then 2.8.0 Numbering Plan – this will then present the numbering plan for the […]


How To Override Night Service

Please follow these simple instructions to assign a feature code to your Samsung Business Phone System: 1.  To set up a feature code for your phone system you’ll need to logon to your Samsung DM Tool. 2.  Click on the DM Tool and login using the username and password given by the Technician upon installation. 3.  You’ll now need […]


Register a cordless phone to it’s base station

Please follow these simple instructions to register a cordless phone to it’s base station: 1.  Pick up your Gigaset handset and press the right arrow key, this will take you into your settings. 2.  Scroll down to the Settings option.  Select the Handset option, then Register handset. 3.  If set up correctly, the forward icon will be […]


Call forwarding via Samsung Tool

Please follow these simple instructions to call forward using the Samsung Tool: 1.  Open up the DM Tool on your desktop by double clicking on the icon. 2.  On the left hand side at the top you have the connection icon, enter your PASSWORD that you were given by the technician. 3.  On the left hand […]


Samsung system user guide

In this downloadable guide you’ll find information about your new Samsung Officeserv phone system. There is information to help you complete simple tasks, like date and time changes and other functions available within the system. We hope you find the guide useful but should have any further questions please complete the form below.


Samsung Device Manager User Guide

Download our user guide for the Samsung Office Serv 7000 series telephone system. In this handy guide it will give you step by step instructions to change actions such as User Guides, Group Members and Speed Dials/Address Books.


HiPath Expressions Voicemail User Guide

The downloadable PDF on this page provides all the instructions for using and updating voicemail on the Siemens Hipath Expressions Compact V3 (HiPath 3000).


Programming keys on a Optipoint handset

With the handset on-hook dial *91 on the keypad. Now press the feature key you wish to programme. The display will how ‘Change feature?’. press the tick key to confirm that you wish to programme ‘Repdial key’. Type in the number or extension that you wish to assign to the feature key. Now press the […]


Set up a conference call

Please follow these simple steps to set up a conference call on Siemens Business Phones: Dial the number of the first conference member. After they’ve answered press the tick key to place them on hold. Now enter the number of the second conference member. After the second conference member has answered press the tick key […]