In this downloadable guide you’ll find information about your new Samsung Officeserv phone system. There is information to help you complete simple tasks, like date and time changes and other functions available within the system. We hope you find the guide useful but should have any further questions please complete the form below.

Download our user guide for the Samsung Office Serv 7000 series telephone system. In this handy guide it will give you step by step instructions to change actions such as User Guides, Group Members and Speed Dials/Address Books.

Please follow these simple instructions to transfer calls on a Samsung Business Phone: During a call press the call transfer key. Enter the number / extension of the person that you wish to transfer the call to. You will have the chance to speak to the person you are attempting to transfer the call to […]

Please follow these simple instructions to set a call divert/call forward on a Samsung Business Phone: 1.  To forward all calls on your Samsung handset, dial 601 with the handset on the hook and enter the number you wish to forward to. 2.  Once you are happy with the number (make sure you have a […]

Please follow these simple instructions to set or change the handset names on a Samsung Business Phone: Press the ‘Transfer’ key and dial 104 from your handset’s keypad Enter the name you wish to assign to your station. The universal format of letter input through a numbered keypad applies here (the same as text messaging […]

4com expert Andy Rousell explains how to set up a conference call on Samsung phones. Watch the video and follow these instructions: During a call press the conference key. Enter the number of the third party who you wish to conference into the call. Press the conference key twice to join all calls. NB – […]

4Com expert David Lang shows you how to change the descriptive text on the Samsung business phone. More commonly known as ‘extension name’, this is the text that is displayed on the screen on the Samsung IP handset. Watch to see how simple and easy this task is, with a step by step tutorial from […]

4Com expert Andy Rousell, talks you through a simple step-by-step guide, for how to select and change the ringtone on a Samsung business phone. Additionally Andy shows you how to adjust the volume settings for the same Samsung handset.

Andy Rousell from 4Com walks through a step-by-step guide on how to set up voicemail greetings on a Samsung business phone. Additionally he shows you how to replace and change your voicemail greeting.

4Com expert Andy Rousell demonstrates the simple steps for placing calls ‘on-hold’, using the Samsung business phone handset. Additionally Andy explains, and shows you how to retrieve a ‘station hold’ call, as well as ‘park’ a call.

4Com expert David Lang shows you how to make a “speaker call” using the Samsung business telephone. Step-by-step David demonstrates the simple process in making a telephone call using the hands free feature. Additionally he shows you how to take a call off hands free. A great how to guide for a business telephone system.

4Com expert David Lang shows how easy it is to redial the last number called on the Samsung business telephone. A simple step-by-step “how to…” video, David explains exactly which buttons to press to use this useful feature.

4Com expert Andy Rousell explains how to easily set up call divert on the Samsung business phone system. Demonstrating short cut keys, as well as how to cancel call divert when not required.