4Com’s mobile expert, Guy Adams, shows you how to set up APN (Access Point Name) on an Android device. APN is how your phone directs or connects to the internet on your Android device.

4Com’s mobile expert Guy Adams, walks you through step-by-step, how to turn data roaming on (and off) on an Android device. A really great ‘tip’ when taking your device outside the UK.

4Com’s mobile expert Chris Duley talks you through a step-by-step guide, for how to turn data roaming off (and then back on) on a Windows smartphone. An ideal tip when using your Windows smartphone outside of the UK.

Here are a few simple rules that you should keep in mind when installing a wallboard into your office Where to put the Screen? The first step in any digital signage installation is to find a suitable location for the display screen. A “suitable location” will based on the construction of the office, your budget, […]

You can have any music you require as your Music On Hold. To change your music follow the steps below. Store the required music onto your PC in an MP3 format Remove the SD Card from the Music On Hold device, located near the main system. Insert the SD card into your PC either using […]

So you are having trouble with your call reporting? Let our troubleshooting expert Ryan Simms take you through some simple checks to complete that may resolve your issue before contacting us. This could save you valuable time and answer the query you may have.

So you are unable to listen to your call recordings? Let our troubleshooting expert Ryan Simms take you through some simple checks to complete that may resolve your issue before contacting us. This could save you valuable time and get your system back up and running in no time.

The Address book provides an easy way to create and share contacts with colleagues. Users can search for existing contacts or create new ones easily while on the telephone. The Address book is extended to include CRM contacts when integration is used. The video shows the Address book being used.

4Sight CTI can be used to tell you who is calling before you answer the phone. This can prove beneficial in many ways. When you are busy working on a project it can allow you to be selective about which calls to answer. Also, it can allow you to greet the caller in a more […]

4Sight CTI provides an easy method to blind transfer calls. Through the presence window it allows users to see the availability of their colleagues and make intelligent decisions when transferring calls. Users can perform an immediate transfer to quickly distribute calls. Or they can easily use 4Sight to consult with colleagues and switch between calls. […]

The Presence window allows users to see the availability of their colleagues. It can be configured to show a list of all the extensions or all of the users or a mixture of both. The window also allows a user to provide more information about their own availability to help other users. The video shows […]

Watch this video to explain how to view your call history using 4Sight CTI.

4Sight CTI supports two separate ways of dialling from web pages. Web pages can be scanned for valid telephone numbers and, when found, they are turned into hyperlinks to make dialling easy. Also, 4Sight can be configured to provide dialling directly from many web-based CRM packages. The video shows web-based dialling in action. Note: Hyperlink […]

4Sight CTI makes it easy to send messages to your colleagues. It’s even possible to have multiple chats with one conversation per window, or to include multiple users and or extensions in the same conversation. Messages can be sent from both the Presence window and the New Messages window. Messages are threaded, meaning previous messages […]

Making calls from your computer is straightforward with 4Sight. It will increase your productivity by saving you time and reducing the number of misdialled numbers. The video demonstrates some of the common methods for dialling out from applications.