How To Override Night Service

Please follow these simple instructions to assign a feature code to your Samsung Business Phone System:

  1. 1.  To set up a feature code for your phone system you’ll need to logon to your Samsung DM Tool.
  2. 2.  Click on the DM Tool and login using the username and password given by the Technician upon installation.
  3. 3.  You’ll now need to navigate to the section within the phone system where the feature codes are housed.
  4. 4.  Click on 2 – Configuration, then 2.8 Numbering Plan, then 2.8.0 Numbering Plan – this will then present the numbering plan for the phone system.
  5. 5.  We now need the features, so click on the drop down box and select Features.  This will now bring up all the features available on the phone system.
  6. 6.  In this example we will use the RTO feature, which can assist when changing the times the night service comes starts at the end of your business hours.
  7. 7.  In the RTO field enter feature code:  *2 and click save in the bottom left of the tool.
  8. 8.  You will notice that a box appears saying there has been a duplication.  This means the code is being used somewhere else in the system.  In this instance click Discard.
  9. 9.  You can then choose another feature – in this example use *1.  This allocates feature code *1 for the RTO.
  10. 10.  Let’s now take a look at the ring plans on the phone system.  Select 4.3 Ring plan, then 4.3.1 Ring plan time and in here you will see a standard set up of normal business hours.  Ring plan 2 shows standard office hours of 9am – 5pm.  The aim of the RTO is to override this for times like Christmas and Bank Holidays.  We’ve already set up the *1 code in the system but now we need to enable this on the phone itself.  To do this press *1 on the phone and enter the ring plan number.  In this example it will be night, so it will be ring plan 1 (press 1 on the phone) and the phone will tell you the service is in operation.  This is an acknowledgement that your phone system is in ring plan 1 – the night feature.  This will stay in place until you override it by pressing *1 and then 0 – this will take you back to your standard day and night service.


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