Set call divert / call forward

Please follow these simple instructions to set a call divert/call forward on a Samsung Business Phone:

  1. 1.  To forward all calls on your Samsung handset, dial 601 with the handset on the hook and enter the number you wish to forward to.
  2. 2.  Once you are happy with the number (make sure you have a 9 prefix at the start of it for external numbers), press the FUNCTION key and accept it by pressing OK .
  3. 3.  If set up correctly, the forward icon will be in the top left hand corner of the screen.
  4. 4.  To remove the divert press: 600
  5. 5.  To forward calls on busy or no answer press 602, enter the desired number, press FUNCTION and OK.
  6. 6.  To forward calls on Do Not Disturb, press 603, enter the forward number, press FUNCTION and OK.
  7. 7.  To remove the divert press 600.

NB: Dial 600 whilst the handset is on-hook to cancel all call forwarding settings

Watch how to set up call forwarding on the Samsung handset




For a better experience, especially if you are viewing through a mobile device, please expand the video to full screen. Click on this icon.

Still need help?