Fault with your mobile

If you think your mobile phone is faulty, please try these checks first, before reporting it to us.

Check your network signal

It could be that there is a temporary issue with the signal in your area. As we use Vodafone’s network, go to Vodafone’s status checker for the most up-to-date information of the signal where you are.

Check your SIM card

Take your SIM out of your device and clean it with a dry cloth. Insert your SIM back in and see what happens. If the problem continues, try putting your SIM card into a different mobile phone or an unlocked phone. If your SIM card works in another phone, it’s possible that your device is faulty. If the SIM card doesn’t work in another device, the problem is likely to be with the SIM card.
If the problem is with your SIM card, please complete the form below and we’ll organise a new one for you, with your existing mobile number.
If you think your phone is faulty again please complete the contact form and one of our technical support team will contact you.

Still need help?