4Sight CTI can be used to tell you who is calling before you answer the phone. This can prove beneficial in many ways. When you are busy working on a project it can allow you to be selective about which calls to answer. Also, it can allow you to greet the caller in a more personal way. When receiving a call it is very easy to store the caller’s name for future use. Also with CRM integration, callers’ details are quickly searched and displayed.
The video demonstrates how easy it is to add a caller’s name for future use. It also demonstrates the discreet preview window.