INCIDENT REPORT

Incident Summary

10/02/2024

8am - We have restored services back to all customers. If you have any issues with your phone system, please contact the Support team on 0333 014 3001.


09/02/2024

17:42 - UK calls have now been restored to all customers, and we are continuing to work through the issue which is currently preventing international calls. We will update this page further in due course.

17:21 - We are aware of a service outage which is affecting all incoming and outgoing calls. We are working to resolve this as quickly as possible, and apologise for the inconvenience this will have caused. We will continue to post updates to this page.


Progress Details

Not Applicable


Action Taken

Not applicable




Network Status

From time to time there may be a loss or interruption to your service, however before you think that this might happen regularly, we would like to highlight that these incidents are few and far between. In most cases these are beyond our control and have either been a fault of a supplier or a wider problem on a national basis.

At 4Com we always like to be transparent and keep our customers informed about the issues that have arisen. We will tell you what steps are being taken to rectify the problem and what has been done to make sure it doesn’t happen again. For a majority of issues, we are pleased to say that they are rectified within the hour with full service being resumed quickly.

To keep you informed we have now have introduced a Network Status indicator that will highlight the current status of the telecoms provision provided by 4Com. This will be shown by using a traffic light system which can be found at the top of the home screen; this page goes into more specific detail:

GREEN Good status with no reported problems
AMBER Moderate status with isolated reports of problems
RED Poor status with widespread, nationwide problems

Should the service go into Amber or Red below you will see more detailed information relating to the issue and what areas of the country have been affected.