INCIDENT REPORT

Incident Summary

Fri 5th Jan 2018 - 1600

You may have heard this week about a vulnerability discovered in Intel and ARM microprocessors which can allow for private information such as passwords to be accessed. This is an industry-wide issue affecting the majority of CPU’s, including Windows and Apple devices.

Security updates are being created and released with urgency and we would like to encourage you to check and apply relevant, verified updates to your devices at the earliest opportunity.

Users of Windows 10 already have an update available as have many of Apple’s Operating Systems, with more to follow in the coming hours and days. Please check frequently to ensure your device is updated at the earliest opportunity.


Progress Details

Action Taken

Please see the action points in "Incident Summary" for more details on how we are handling this issue.




Network Status

From time to time there may be a loss or interruption to your service, however before you think that this might happen regularly, we would like to highlight that these incidents are few and far between. In most cases these are beyond our control and have either been a fault of a supplier or a wider problem on a national basis.

At 4Com we always like to be transparent and keep our customers informed about the issues that have arisen. We will tell you what steps are being taken to rectify the problem and what has been done to make sure it doesn’t happen again. For a majority of issues, we are pleased to say that they are rectified within the hour with full service being resumed quickly.

To keep you informed we have now have introduced a Network Status indicator that will highlight the current status of the telecoms provision provided by 4Com. This will be shown by using a traffic light system which can be found at the top of the home screen, the login page for 4Care Plus users and this page which goes into more specific detail:

GREEN Good status with no reported problems
AMBER Moderate status with isolated reports of problems
RED Poor status with widespread, nationwide problems

Should the service go into Amber or Red below you will see more detailed information relating to the issue and what areas of the country have been affected in the report shown below.