1125: We believe this issue is now resolved and inbound calls are connecting to affected customers. We will be shortly contacting all customers who reported issues directly, however any customer experiencing issues should email the team on firstname.lastname@example.org
1020: 4Com Support are aware of a service issue this morning affecting a small number of customers. The issue is affecting inbound calls only and started at approx. 1020 this morning
Engineers are working closely with our supplier on a fix and further updates will follow. If you believe you are affected by this issue or require further information please email email@example.com
We are aware that users of the '3' mobile network may be having issues when calling us.
Customers who are trying to contact us from their mobiles which use the '3' mobile network may be experiencing difficulties getting through to us on our main number (0330 444 4444).
A resolution is currently being implemented, and we urge any customer experiencing difficulties to contact us using an alternative number that can be found on our Contact-Us page:
Please see the action points in "Incident Summary" for more details on how we are handling this issue.
From time to time there may be a loss or interruption to your service, however before you think that this might happen regularly, we would like to highlight that these incidents are few and far between. In most cases these are beyond our control and have either been a fault of a supplier or a wider problem on a national basis.
At 4Com we always like to be transparent and keep our customers informed about the issues that have arisen. We will tell you what steps are being taken to rectify the problem and what has been done to make sure it doesn’t happen again. For a majority of issues, we are pleased to say that they are rectified within the hour with full service being resumed quickly.
To keep you informed we have now have introduced a Network Status indicator that will highlight the current status of the telecoms provision provided by 4Com. This will be shown by using a traffic light system which can be found at the top of the home screen, the login page for 4Care Plus users and this page which goes into more specific detail:
GREEN Good status with no reported problems
AMBER Moderate status with isolated reports of problems
RED Poor status with widespread, nationwide problems
Should the service go into Amber or Red below you will see more detailed information relating to the issue and what areas of the country have been affected in the report shown below.