Nuisance calls or texts

Nuisance calls

  1. Don’t say your name or number when you answer the call. Just say ‘hello’
  2. Don’t leave your name or contact number on your voicemail
  3. Let callers identify themselves first
  4. If someone asks you to confirm your number, ask them to say what number they want and then tell them whether they’re right or wrong

If you keep receiving calls.

  1. Stay calm. By showing no emotion you may put the caller off
  2. Answer the call with silence. Some nuisance callers just want to have a conversation
  3. Put your mobile down calmly and ignore it for a few minutes. Then end the call or switch your mobile off. This often puts off nuisance callers, especially when they realise they’re wasting time and money
  4. Nuisance callers hide behind the phone – most would be too scared to say the same things to your face.
Ofcom, the communications regulator has some helpful advice on tackling nuisance calls.

Scam calls or texts

Scam calls or texts are unfortunately on the rise.  If you have been targeted you should contact Action Fraud, the UK’s national fraud and internet crime reporting centre.

Threatening or abusive calls or texts

If the calls or texts are threatening or abusive, after following the above advice you may want to contact the police. You’ll need to give them all the information you have, including any evidence of the offensive calls or texts.

If you still have problems, please complete the form below as it may be possible to change your number. Before we change your number, remember to save your contacts to your phone. However, you’ll lose any voicemail messages on your old number.

Still need help?