Please follow these simple instructions to show you how to install OSDM Software: 1. Login with your user name and password, if you don’t have login details you can register and you’ll get an email with your password. 2. Go to home page and you’ll see Download Software section. 3. Download Call Management Software. 4. […]
Please follow these simple instructions to show you how to install OSDM Software: 1. Login with your user name and password, if you don’t have login details you can register and you’ll get an email with your password. 2. Go to home page and you’ll see Download Software section. 3. Download Samsung Device Manager Software […]
Please follow these simple instructions to change the holiday hours in your Samsung Business Phone System: 1. To change the holiday hours you’ll need to logon to your Samsung DM Tool. 2. Click on the DM Tool and login using the username and password given by the Technician upon installation. 3. You’ll now need to navigate to section […]
Please follow these simple instructions to show you how to create a voicemail key in Key Programming: 1. To set up a feature code for your phone system you’ll need to logon to your Samsung DM Tool. 2. Click on the DM Tool and login using the username and password given by the Technician upon installation. 3. You’ll now […]
Please follow these simple instructions to show you how to create a direct station key in Key Programming: 1. To set up a feature code for your phone system you’ll need to logon to your Samsung DM Tool. 2. Click on the DM Tool and login using the username and password given by the Technician upon installation. […]
Please follow these simple instructions to do a Direct Trunk in Key Programming within your Samsung Business Phone System: 1. To set up a feature code for your phone system you’ll need to logon to your Samsung DM Tool. 2. Click on the DM Tool and login using the username and password given by the Technician upon installation. 3. You’ll now […]
Please follow these simple instructions to swap the ring plan in your Samsung Business Phone System: 1. To swap the ring plan you’ll need to logon to your Samsung DM Tool. 2. Click on the DM Tool and login using the username and password given by the Technician upon installation. 3. You’ll now need to navigate to section 4 Group & […]
Please follow these simple instructions to set up the barge feature in your Samsung Business Phone System: 1. To set up the barge feature code for your phone system you’ll need to logon to your Samsung DM Tool. 2. Click on the DM Tool and login using the username and password given by the Technician upon installation. 3. The first you […]
Please follow these simple instructions to swap extensions using the DM Tool in your Samsung Business Phone System: 1. Logon to the DM Tool using the username and password given by the Technician upon installation. 2. Click on 2 – Configuration, then 2.8 Numbering Plan, then 2.8.0 Numbering Plan – this will then present the numbering plan for the […]
Please follow these simple instructions to assign a feature code to your Samsung Business Phone System: 1. To set up a feature code for your phone system you’ll need to logon to your Samsung DM Tool. 2. Click on the DM Tool and login using the username and password given by the Technician upon installation. 3. You’ll now need […]
Please follow these simple instructions to register a cordless phone to it’s base station: 1. Pick up your Gigaset handset and press the right arrow key, this will take you into your settings. 2. Scroll down to the Settings option. Select the Handset option, then Register handset. 3. If set up correctly, the forward icon will be […]
Please follow these simple instructions to call forward using the Samsung Tool: 1. Open up the DM Tool on your desktop by double clicking on the icon. 2. On the left hand side at the top you have the connection icon, enter your PASSWORD that you were given by the technician. 3. On the left hand […]
In this downloadable guide you’ll find information about your new Samsung Officeserv phone system. There is information to help you complete simple tasks, like date and time changes and other functions available within the system. We hope you find the guide useful but should have any further questions please complete the form below.
So you have a problem connecting your 4Sight CTI? Let our troubleshooting expert Ryan Simms take you through some simple checks to complete that may resolve your issue before contacting us. This could save you valuable time and get your system back up and running in no time.
Nuisance calls Don’t say your name or number when you answer the call. Just say ‘hello’ Don’t leave your name or contact number on your voicemail Let callers identify themselves first If someone asks you to confirm your number, ask them to say what number they want and then tell them whether they’re right or […]
If you think your mobile phone is faulty, please try these checks first, before reporting it to us. Check your network signal It could be that there is a temporary issue with the signal in your area. As we use Vodafone’s network, go to Vodafone’s status checker for the most up-to-date information of the signal where you are. Check […]
If the unfortunate happens and your device has been lost or stolen, please call the Mobile Team immediately on 0333 014 3005. We’ll block your SIM and your device’s IMEI (serial number) to prevent others from using it – so you won’t be liable to pay any charges. Unfortunately as a business customer, you’ll be billed for any […]
Download our user guide for the Samsung Office Serv 7000 series telephone system. In this handy guide it will give you step by step instructions to change actions such as User Guides, Group Members and Speed Dials/Address Books.
The downloadable PDF on this page provides all the instructions to use the full features of the 4sight software for PC users.
The downloadable PDF on this page provides all the instructions to use the full features of the Mac 4sight client
Unfortunately from time to time accidents do happen and our Repair Service is here to fix any device issues you have. If your mobile was supplied by 4Com our team are on hand to make sure your device is repaired to its original quality. Please complete the form below to log your problem.
4Com’s mobile expert, Guy Adams, shows you how to set up APN (Access Point Name) on an Android device. APN is how your phone directs or connects to the internet on your Android device.
4Com’s mobile expert Guy Adams, walks you through step-by-step, how to turn data roaming on (and off) on an Android device. A really great ‘tip’ when taking your device outside the UK.
4Com’s mobile expert Chris Duley talks you through a step-by-step guide, for how to turn data roaming off (and then back on) on a Windows smartphone. An ideal tip when using your Windows smartphone outside of the UK.
Here are a few simple rules that you should keep in mind when installing a wallboard into your office Where to put the Screen? The first step in any digital signage installation is to find a suitable location for the display screen. A “suitable location” will based on the construction of the office, your budget, […]
You can have any music you require as your Music On Hold. To change your music follow the steps below. Store the required music onto your PC in an MP3 format Remove the SD Card from the Music On Hold device, located near the main system. Insert the SD card into your PC either using […]
So you are having trouble with your call reporting? Let our troubleshooting expert Ryan Simms take you through some simple checks to complete that may resolve your issue before contacting us. This could save you valuable time and answer the query you may have.
So you are unable to listen to your call recordings? Let our troubleshooting expert Ryan Simms take you through some simple checks to complete that may resolve your issue before contacting us. This could save you valuable time and get your system back up and running in no time.
The Address book provides an easy way to create and share contacts with colleagues. Users can search for existing contacts or create new ones easily while on the telephone. The Address book is extended to include CRM contacts when integration is used. The video shows the Address book being used.
4Sight CTI can be used to tell you who is calling before you answer the phone. This can prove beneficial in many ways. When you are busy working on a project it can allow you to be selective about which calls to answer. Also, it can allow you to greet the caller in a more […]
4Sight CTI provides an easy method to blind transfer calls. Through the presence window it allows users to see the availability of their colleagues and make intelligent decisions when transferring calls. Users can perform an immediate transfer to quickly distribute calls. Or they can easily use 4Sight to consult with colleagues and switch between calls. […]
The Presence window allows users to see the availability of their colleagues. It can be configured to show a list of all the extensions or all of the users or a mixture of both. The window also allows a user to provide more information about their own availability to help other users. The video shows […]
4Sight CTI supports two separate ways of dialling from web pages. Web pages can be scanned for valid telephone numbers and, when found, they are turned into hyperlinks to make dialling easy. Also, 4Sight can be configured to provide dialling directly from many web-based CRM packages. The video shows web-based dialling in action. Note: Hyperlink […]
4Sight CTI makes it easy to send messages to your colleagues. It’s even possible to have multiple chats with one conversation per window, or to include multiple users and or extensions in the same conversation. Messages can be sent from both the Presence window and the New Messages window. Messages are threaded, meaning previous messages […]
Making calls from your computer is straightforward with 4Sight. It will increase your productivity by saving you time and reducing the number of misdialled numbers. The video demonstrates some of the common methods for dialling out from applications.
1. Login with your user name and password, if you don’t have login details you can register and you’ll get an email with your password. 2. Go to home page and you’ll see Download Software section. 3. Download 4Sight Software. 4. Unzip folder and do click on 4sightInstall-2.5-37.16320.exe 5. Click Run option and Install. 6. […]
The downloadable PDF on this page provides all the instructions for using and updating voicemail on the Siemens Hipath Expressions Compact V3 (HiPath 3000).
With the handset on-hook dial *91 on the keypad. Now press the feature key you wish to programme. The display will how ‘Change feature?’. press the tick key to confirm that you wish to programme ‘Repdial key’. Type in the number or extension that you wish to assign to the feature key. Now press the […]
Please follow these simple steps to set up a conference call on Siemens Business Phones: Dial the number of the first conference member. After they’ve answered press the tick key to place them on hold. Now enter the number of the second conference member. After the second conference member has answered press the tick key […]
Please follow these simple steps to set up a call divert/call forward on a Optipoint handset: With the handset on-hook press either one of the arrow keys located towards the bottom of the handset’s keypad. This will open up the main handset options list. Scroll through to find ‘Call Forwarding?’. Now select this option using […]
4Com Business Telephone expert Craig Williams explains how to record your own personal voicemail greeting on the Siemens business telephone handset. Craig takes you through the voicemail greeting process step-by-step, including how to delete the default greeting, before creating his own voicemail. Please subscribe to our channel to keep up to date with our entire […]
4Com Business Telephone expert Craig Williams explains how to change time and date settings on the Siemens business phone handset. Craig takes you all the way through the change process, from accessing the time and date settings to returning to the normal display.
4Com business telephone expert Craig Williams demonstrates how to use the “call transfer” feature on the Siemens handset. Craig explains that you can transfer any call either internally or externally, before demonstrating how to transfer the call internally. Please subscribe to keep up to date with all of our “How To” videos and all of […]
4Com Business Handset expert Craig Williams provides a walk-through of using the Hold Feature on the Siemens handset. Craig also explains that Siemens have recently undergone a re-brand and will now be referred to as Unify. Craig demonstrates the versatility of the Hold function on the Siemens handset, noting that it provides the option of […]
Please follow these simple instructions to transfer calls on a Samsung Business Phone: During a call press the call transfer key. Enter the number / extension of the person that you wish to transfer the call to. You will have the chance to speak to the person you are attempting to transfer the call to […]
Please follow these simple instructions to set a call divert/call forward on a Samsung Business Phone: 1. To forward all calls on your Samsung handset, dial 601 with the handset on the hook and enter the number you wish to forward to. 2. Once you are happy with the number (make sure you have a […]
Please follow these simple instructions to set or change the handset names on a Samsung Business Phone: Press the ‘Transfer’ key and dial 104 from your handset’s keypad Enter the name you wish to assign to your station. The universal format of letter input through a numbered keypad applies here (the same as text messaging […]
4com expert Andy Rousell explains how to set up a conference call on Samsung phones. Watch the video and follow these instructions: During a call press the conference key. Enter the number of the third party who you wish to conference into the call. Press the conference key twice to join all calls. NB – […]
4Com expert David Lang shows you how to change the descriptive text on the Samsung business phone. More commonly known as ‘extension name’, this is the text that is displayed on the screen on the Samsung IP handset. Watch to see how simple and easy this task is, with a step by step tutorial from […]
4Com expert Andy Rousell, talks you through a simple step-by-step guide, for how to select and change the ringtone on a Samsung business phone. Additionally Andy shows you how to adjust the volume settings for the same Samsung handset.
Andy Rousell from 4Com walks through a step-by-step guide on how to set up voicemail greetings on a Samsung business phone. Additionally he shows you how to replace and change your voicemail greeting.
4Com expert Andy Rousell demonstrates the simple steps for placing calls ‘on-hold’, using the Samsung business phone handset. Additionally Andy explains, and shows you how to retrieve a ‘station hold’ call, as well as ‘park’ a call.
4Com expert David Lang shows you how to make a “speaker call” using the Samsung business telephone. Step-by-step David demonstrates the simple process in making a telephone call using the hands free feature. Additionally he shows you how to take a call off hands free. A great how to guide for a business telephone system.
4Com expert David Lang shows how easy it is to redial the last number called on the Samsung business telephone. A simple step-by-step “how to…” video, David explains exactly which buttons to press to use this useful feature.
4Com expert Andy Rousell explains how to easily set up call divert on the Samsung business phone system. Demonstrating short cut keys, as well as how to cancel call divert when not required.
So you don’t have a display on your business phone? Let our troubleshooting expert Ryan Simms take you through some simple checks to complete that may resolve your issue before contacting us. This could save you valuable time and get your system back up and running in no time.
So you are having a problem making an external or internal call? Let our troubleshooting expert Ryan Simms take you through some simple checks to complete that may resolve your issue before contacting us. This could save you valuable time and get your system back up and running in no time.
So you are unable to listen to your call recordings? Let our troubleshooting expert Ryan Simms take you through some simple checks to complete that may resolve your issue before contacting us. This could save you valuable time and get your system back up and running in no time.
So you have a problem with your telephone line? Is there noise or static on the line? Let our troubleshooting expert Ryan Simms take you through some simple checks to complete that may resolve your issue before contacting us. This could save you valuable time and get your system back up and running in no […]
So you cannot connect to the internet? Let our troubleshooting expert Ryan Simms take you through some simple checks to complete that may resolve your issue before contacting us. This could save you valuable time and get your system back up and running in no time.
